Let’s get your training data moving again.

A wearable will not connect

1. Open 2537M and go to Settings → Connections.
2. Confirm you are signed into the correct provider account.
3. Choose Connect and complete the provider’s authorization page.
4. Return to 2537M and check the connection status.

If nothing opens or the connection remains pending, include the provider name, your iPhone model and a screenshot of the last screen you see.

A recent run is missing

1. Confirm the run appears in the source app first.
2. Open 2537M and use the relevant Sync Latest action once.
3. Allow the sync to finish before changing tabs.

2537M builds on previously imported data; it should not download and rebuild your entire history each time.

The same run appears twice

A workout can arrive from more than one source, such as Apple Health and a connected watch platform. Send the date, approximate start time and the source labels shown on both records. Do not delete the original activity from your watch provider while we investigate.

The web portal is out of date

Sign in with the same email used in the iPhone app. If the web view is behind, open Settings → Account & Cloud Sync in 2537M and choose Back Up Now, then refresh the runner portal.

Disconnect or delete data

Disconnecting a provider stops future access. To request account or imported-data deletion, email support from the address associated with your account so ownership can be verified. Read the full 2537M Privacy Notice.

Training guidance is not medical care

2537M does not diagnose injuries or illness. Sharp, severe, worsening or gait-changing pain—and symptoms that concern you—need appropriate medical assessment rather than an app adjustment.